Definition of Terms and Conditions

Special offers, sales contracts, supplies and services based on orders received via WWW.BYCLY.IT (online shop), phone, e-mail, fax or post are subject to these general sales conditions (“General Conditions”). In addition, the General Conditions also apply to purchases made in our showroom, except for the provisions applicable to distance sales.

The products on our online shop are available to both consumers and professionals. For the purposes of these General Conditions, “Consumer” is intended as any individual who purchases products for purposes other than commercial, industrial, craft or professional activities (see art. 3 lett. a) Legislative Decree 206/2005 known as “Consumer Code). “Professional” is intended as any individual or legal entity who purchases products as part of its entrepreneurial, commercial, industrial or professional activity or, alternatively, its intermediary (see art. 3 lett. b) Consumer Code).

These general conditions prevail or any other Customer purchasing terms.

Conclusion of a Contract / Placing an Order

A Customer may order Bycly products by phone (051/863315) or online (e.mail: INFO@BYCLY.IT).

To place an order on the Bycly.it website, Customers must register and create a personal account.

Customers can purchase one or more products from the electronic catalogue on the WWW.BYCLY.IT website or on the paper catalogue available at the showroom.

As soon as a Customer has filled in and placed an order for the items chosen, the order will be binding.

By placing an order, the customer declares to have read and expressly accepted these general sales conditions and to intend on purchasing the items chosen. Bycly will issue an order confirmation once it has verified the availability of the items chosen within 48 hours. In case of an order placed on a Friday or on a festivity, the 48 hour period will start from the following working day. An order confirmation does not imply the acceptance of the order.  The purchase proposition is to be considered accepted and the sales contract is to be considered concluded only when a declaration of acceptance is provided via e-mail or when the goods are shipped.

Product description and photos

The product photos and descriptions found on the brochure and website or any other Bycly document have the purpose of advertising the sale of the products. As products are hand-crafted, Bycly cannot guarantee the perfect correspondence between the image on the website and the product purchased by the Customer. This cannot in any way constitute a justified reason and/or just cause to return it after the terms envisaged by the current regulations.

Right of Withdrawal / Returned Goods

In case of distance sales contracts and contracts for the provision of services submitted or concluded, any Costumer who qualifies as a “Consumer” may exercise its right of withdrawal pursuant to art. 64 et seq. of Legislative Decree 205/2006 (Consumer Code).

Customers must withdraw in written form attaching the documents proving their purchase via e-mail or registered letter with return receipt sent to:

Consumer Customers must return the goods within 14 days from when thy notified BYCLY about their intention to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

Customers must return the goods to:

  • Bycly s.r.l., Via XXV Aprile 1945 nn. 15/2 e 15/3 – 40016 – San Giorgio di Piano (BO).

Goods must be returned undamaged, in their original packaging, complete with all their parts (including packaging and any other document and accessory: manuals, cables, etc.) and with all the tax documents enclosed. Without prejudice to its right to verify the compliance with what above, Bycly will issue a refund for the products return within maximum 14 days.

Bycly will issue the refund via the same method of payment chosen by the Customer when placing the order. In case of a wire transfer payment and the Customer must provide Bycly with its bank details: IBAN, SWIFT and BIC codes necessary to issue the refund.

To return the products, Bycly offers its customers the chance of using a partner carrier at fixed fee of €15.00. Should the customer decide to avail itself of the service, any additional shipping cost will be covered by Bycly.

Should the customer instead decide to use another carrier or shipping method, all costs will be at its own expense (art. 56 (2) of Legislative Decree 206/2005).

Should the returned products present anomalies, deficiencies, missing parts or damages, the Customer must refund Bycly for the damage in the measure required and duly documented. By accepting these General Conditions, the Customer expressly authorises Bycly to withhold and compensate the amounts due for the damage from the amount to be refunded.

Prices

All the prices shown are in Euro and include VAT as well as standard delivery costs to Italy. For standard shipments delivered to other European countries, the tariff displayed on the website and/or provided in the Order Confirmation will be applied.

It being understood that any additional tax or custom duty is to be intended to be at the exclusive expense of the Customer.

Should a Product be offered at a discounted price, the Website reports the discount percentage, the original price and the final price after the discount is applied. If a Product is erroneously shown with different prices in different sections of the Website, the correct Product price is shown in the Product sheet as indicated in  the purchase procedure and in the Order Confirmation.

Payment method

Products are shipped and/or delivered only after Bycly has received the payment with the method indicated in the order and/or agreed upon in the showroom. When dealing with a Consumer, Bycly will issue a debit note for the price paid and send it to the Customer with the goods; when dealing with a “Professional”, Bycly will issue an invoice pursuant to the times and methods set out in the regulation on “Electronic Invoicing”

Upon written request by the Customer, Bycly may also send the invoice via e-mail in pdf format.

The price can be paid using the following methods:

– advance wire transfer;

– Paypal.

Customers with a consolidated relationship may agree on other conditions.

All orders are subjected to the final acceptance of the Bycly S.r.l. management.

Bycly will never get to know the Customer’s credit card details, which will be processed and managed by a third party though a secure connection directly on the website of the subject managing the transaction. It will only be notified of the outcome. Circuits accepted are indicated on the Website at the end of the purchasing process before placing the Order. The transaction may be subject to a bank commission fee.

A phone number to contact the Customer is always required.

Delivery, insurance and passing of risk

Bycly chooses the method and company to deliver its products. Should the Customer choose to have another transport company collect the products purchased, all the relative costs will be at the customer’s expense and the risk will be intended as transferred to the customer upon collection of the goods by the courier.

Standard delivery costs are included in the product cost for deliveries in Italy and not included for deliveries to EU and extra-EU countries, for which the customer must pay a contribution as indicated in the website and/or in the Order Confirmation.

No deliveries above the ground floor. Deliveries may be made between 8.30 am and 6 pm of any working day at the address indicated by the Customer on its Order.

Without this entailing any obligation for Bycly, the goods will be delivered approximately:

  • In Italy: within 5 working days from the order confirmation.
  • In Europe: within 10 working days from the order confirmation..

The Customer has the faculty to collect the product from Bycly’s operating facility or from a previously agreed authorised dealer.

Any additional storage cost is at the expense of the Customer.

When receiving the Products, the Buyer must immediately:

  • verify product quantities and packaging and report any objection/reserve in the delivery document, on the tablet or any other electronic device of the courier/consignee;
  • check that the Products comply with what indicated in the order confirmation and report any objection/reserve in the delivery document, on the tablet or any other electronic device of the courier/consignee.   

Any non-conformity, anomaly or fault of the goods received compared with what ordered should be promptly reported by the Customer within 24 hours from their reception, otherwise it will be assumed that the goods are undamaged and compliant with the order.

To ensure the integrity of the products, Bycly removes a few specific components (pedals and handlebar) before shipping.

Customers must assemble said components following the instructions and using the wrenches supplied by Bycly with the product.

The delivery times indicated on the website or company documents are indicative, as they do not take into account the availability or set up of the product chosen and start when Bycly receives the payment.

Warranty

The warranty covers 2 (two) years from the delivery of the product. It does not extend to components subject to wear such as for example: tyre, air chamber, brake pads, handles, seat, cables, sheaths and pedals.

Anyway it will not apply in case of:

  • Tampering or attempts to repair or modify the product;
  • Delayed intervention to limit the consequences of any operating anomaly;
  • Normal deterioration to be expected when using the product.
  • Assembly errors;
  • Jumps, incidents, overloads and excessive strain;
  • Insufficient care and maintenance.

Accessing the Website and reviews

Customers are expected to safeguard their access credentials with the utmost care and diligence and to undertake not to disclose them to others. Customers undertake to promptly notify Bycly about any total or partial theft or loss of the access credentials and about an unauthorised use by third parties. Customers will be responsible for any damage incurred by Bycly and/or third parties deriving from the failure to comply with what reported above.

All Customers, upon registering, can comment, review and provide their opinion on the Products. Such function may not be used for illicit purposes or in violation of the current regulations. The publication of the above-mentioned content is performed free of charge by the Customer, who may delete its reviews and opinions at any moment by accessing the Website using its credential. The Customer is the only subject responsible for the opinions and reviews published as well as for any declaration injurious to third parties. The Customer acknowledges that any content published on the Website may be deleted by Bycly at any moment.

Complaints and customer assistance

Customers are expected to safeguard their access credentials with the utmost care and diligence and undertake not to disclose them to others. Customers undertake to promptly notify Bycly about any total or partial theft or loss of the access credentials and about an unauthorised use by third parties. Customers will be responsible for any damage incurred by Bycly and/or third parties deriving from the failure to comply with what reported above.

All Customers, upon registering, can comment, review and provide their opinion on the Products. Such function may not be used for illicit purposes or in violation of the current regulations. The publication of the above-mentioned content is performed free of charge by the Customer, who may delete its reviews and opinions at any moment by accessing the Website using its credential. The Customer is the only subject responsible for the opinions and reviews published as well as for any declaration injurious to third parties. The Customer acknowledges that any content published on the Website may be deleted by Bycly at any moment.

Personal Data Processing

Customer data will be gathered and processed in compliance with the current regulation on the processing of personal data to comply with contractual or applicable law obligations.

The data collected will not be disclosed to third parties unless we are obliged by law and only for the purposes indicated in the policy the Customer declares to have read and approved (click HERE to download the privacy policy).

Modifications

Bycly may change these General conditions at any moment with no prior notice or communication, but the modifications will only apply to the contracts concluded after the new General conditions are published on the Website unless otherwise agreed with the Customer.

For the contracts already concluded, the General conditions applicable at the time of the conclusion shall apply.

Applicable Law and Competent Court

The General conditions, order and sales contract are subjected exclusively to the Italian Law.

Without prejudice to the applicability of binding legal provisions to safeguard consumers (as defined by Legislative Decree 205/2006 “Consumer Code”), the Court of Bologna shall have jurisdiction over any dispute concerning the validity, execution, interpretation and termination of the General Conditions.

Final provisions

Should any of the clauses in these General conditions be void or ineffective, this will not affect the remainder of the contract.

Any communication between the parties will be valid only if in written form.

Should Bycly not exercise a right or faculty recognised by these General conditions, this must not be interpreted as a general waiver to said right or faculty and shall not prevent Bycly from demanding the subsequent punctual and rigorous application of all clauses therein contained.